FAQs
Questions and Answers
Eyelash Extensions / Lash Lift
Q: What is the duration for getting an eyelash extensions service and how long can it last?
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A: As all our lashes are handmade fans on the spot, natural style eyelash extensions takes about 1.5 hour to 2 hours while russian volume takes roughly 2 hours to 2.5 hours. With proper care, our lash extensions can last for an average of about 6 week 8 weeks.
Q: Are your products suitable for sensitive eyes?
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A: All our products are suitable for sensitive eyes. However, you may request for a patch test if preferred at a fee and come back later after a week if you have no allergic reactions to our products.
Q: Who is not suitable for eyelash extensions?
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A: If you have recently undergone lasik eye surgery, we do not recommend getting eyelash extensions done for at least 3 months post surgery.
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Eyelash Extensions poses little to no harm to pregnant ladies. However, prolong hours of lying down may cause severe discomfort to the baby and mummy during the session. Hence, it is recommended to get your eyelash extensions done few weeks before your due date.
Q: Where are you products from?
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A: We carry various products from different suppliers ranging from Korea, Taiwan, USA and Vietnam.
Most of our products are FDA approved imports from Korea!
Q: Eyelash Extensions do(s) and don't(s)
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A: DO come for infills every 2-3 weeks.
DO wash your lashes daily to avoid bacterial growth.
DO brush your lashes daily to untangle your lashes. (It is the same concept as our hair!)
DO NOT pluck your lashes or rub your eyes excessively.
DO NOT use eyelash curler or mascara when you have eyelash extensions on.
Q: Will Eyelash Extensions cause my natural lashes to drop?
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A: When applied correctly, eyelash extensions SHOULD NOT damage your natural lashes.
On average, we shed about 3-5 natural lashes daily depending on our lash cycle without even noticing it. It only gets more visible when we get eyelash extensions done.
Shedding of natural lash is also known as our Natural Lash Cycle.
During this stage, our lashes goes through 3 different phases A.K.A. the
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1. Growth Phase (Anagen): This stage last about 4 to 6 weeks depending on our lash growth. Lashes will grow to its maximum length and strength. During this stage, using lash serum will enhance lash growth.
2. Transition Phase (Catagen): During this stage, our natural lashes stops growing when it has reached its maximum growth length. However, it will not drop yet and will remain in this stage for about 2 to 3 weeks.
3. Resting Phase (Telogen): At this stage, baby hair starts to form and your old natural lashes will drop and the cycle repeats.
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Hence, when you pull out your eyelash extensions duringa any phase, you risk pulling our your natural lashes and causing a bald spot in your natural lashes.
Q: Eyelash Extensions or Lash Lift?
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A: If you like how your natural mascara lash looks, lash lift is your go-to since it is low maintenance and the curl can last for up to 6 to 8 weeks depending on your lash growth cycle. However, if you feel that mascara is too natural for you, eyelash extensions will be your answer!
We have various lash looks ranging from natural korean/ douyin look to bold dramatic american inspired strip lash. All lashes are fully customisable. Hence, you may always let us know your preferred lash style and we will try our best to curate the look for you!
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In terms of maintenance, lash lift is definitely an easier alternative! ;)
Q: Can I go swimming after Eyelash Extensions or Lash Lift?
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A: Super bonder is applied after every eyelash extensions session to immediately cure the glue so clients can do water activities or shower as per usual after the session.
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Lash Lift on the other hand, have to avoid water for 4 hours to allow the treatment and lash tint to set before getting your lashes wet.
Q: Can I wear contacts during Eyelash Extensions or Lash Lift procedure?
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A: Most clients have no issue with wearing contacts during the procedure. However, if it is your first time, we advise you not to. You may come in your glasses and change into your contact lenses after the session :)
Q: What lengths and curls do you carry?​
A: We carry a large range of lengths, curls and diameter. If there is a specific length/ curl that you are looking for, feel free to contact us to check first.
Facials
Q: What facial should I get? Isit suitable for sensitive skin?
A: Depending on your skin concerns, we have something for everyone. All our products are suitable for sensitive skin.
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Our Top facials are Black Carbon and BB Glow Facial.
Black Carbon Facial specifically targets individuals with pigmentations spots/ enlarged pores.
With the use of nano needling technique and a brightening serum, BB Glow helps improve overall skin complexion giving off a soft bb cream look.
Eyebrow Embroidery
Q: Will my eyebrow embroidery be super thick or "la bi xiao xin " kind of traditional old brows?
A: Unlike traditional brow tattoo technique, Eyebrow Embroidery has transformed into a semi-permanent Eyebrow Embroidery procedure whereby the pigment is pierced into the superficial layer of the skin and gradually fades, lasting up to 1-1.5years. The ink we carry is from Germany and will not cause red/ blue "after-colour" when it fades.
Q: What's the Pain Level like and can the Brow Shape and Colour be customised?
A: Unlimited numbing cream is provided. Although clients should experience minimal pain, pain tolerance varies on individuals. Feel free to let us know if you are in discomfort and we will do the work for you!
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Brow Mapping will be done prior to the Eyebrow Embroidery procedure according to the golden ratio of your face frame and your personal arch preference too.
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We carry a few shades of brown. Clients can choose their preferred brow colour but we recommend choosing a colour closest to your hair colour and taking into consideration your skin tone.
Q: Are your products safe?
A: We use disposable products such as needles, gloves and eyebrow tools and DO NOT reuse our products for Eyebrow Embroidery. Top grade disinfectant and quality pigments used only.
Q: How is the healing process?
A: Healing takes place within 7 and 10 days. This includes peeling, scabbing and a slight itch, depending on individuals' healing process. An aftercare gel will be provided to speed up the process of healing. Upon healing, the pigment will fade to about 70% of initial pigment and will gradually darken itself within a month. After which, touch up is recommended for a longer lasting brows!
Q: What's the Brows Aftercare?
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- Apply aftercare gel twice a day for 2 weeks until brows fully heals. (Day and Night)
- DO NOT pluck, scratch or peel off scabbing brows during healing period.
- Avoid water for the next 72hours to allow the colour to sit in fully.
- Avoid makeup or any skincare around the brow area.