TERMS & CONDITIONS
please read our terms and conditions and book with us only if you are comfortable with the conditions.
thank you
DEPOSIT
- A $20 non-refundable deposit is required to secure your appointment slot.
- Slots are on a first deposit first serve basis as we are an appointment basis studio.
- Kindly prepare your deposit to secure your preferred appointment slot.
LATE POLICY
- Strict 10 minutes grace period. Kindly inform us in advanced if you are going to be late.
- More than 10 minutes late will result in forfeit of deposit.
- More than 10 minutes late we reserve the right to cancel your appointment if we have a tight schedule ahead.
- More than 30 minutes late, slot will be strictly cancelled.
RESCHEDULING/ CANCELLATION
- Rescheduling only allowed once.
- Any rescheduling or cancellations to be made 3 days prior to your appointment.
>> Failure to do so will result in forfiet of deposit.
- Last minute MIA, deposit will automatically be forfieted and BLACKLISTED.
REWARDS/ DISCOUNTS/ PACKAGE
- Kindly state the promo you are applying upon booking.
(Especially limited edition promos as some are first come first serve basis)
- All promos are NON-STACKABLE.
- SHR Packages and loyalty cards are non-shareable and non-transferrable.
- Discounts for eyelash extensions can only be used for new sets.
- Referral Promos to be claimed within 6 weeks.
EYELASH EXTENSIONS
- No damaged lash and previous lash lifts done 3 months prior to your lash appointment.
- DO NOT consume caffeine 4 hours prior to your appointment to prevent eye twitching and a comfortable lash nap.
- DO NOT come with eye makeup. ($5 Make Up Removals fee applicable)
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LIABILITY & REFUNDS
JANILASH is not liable for any allergic reactions.
We strive our best to ensure 100% comfort during the process.
However, irritations and sensitivity are beyond OUR control.
Kindly request for a patch test (patch test fee applicable) if required and approach us for any queries.
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STRICTLY no refunds. Kindly check that you are satisfied with the service before leaving and feel free to let us know if any corrections are needed.